Warranty

MUKUTA WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Your purchase includes the following warranty.

 

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. The warranty is ONLY under the INITIAL PURCHASER. The 2-year warranty would be started since the initial owner receives it.

 

 

MUKUTA SCOOTER WARRANTY DETAILS

 

All MUKUTA Scooter are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

Affected Part	Warranty Period	Service Content
Throttle	25 months	Free maintenance
LCD Display	25 months	Free maintenance
Controller	14 months	Free maintenance
Frame	25 months	Free maintenance
Motor	14 months	Free maintenance
Battery	14 months	Free maintenance
Charger	25 months	Free maintenance
Brake	14 months	Free maintenance
Electronic Component	25 months	Free maintenance
Inner Tube	1 Month or 100KM	Free maintenance
Fenders	1 Month or 100KM	Free maintenance
Kickstand	1 Month or 100KM	Free maintenance
Fenders	1 Month or 100KM	Free maintenance
Aesthetic Damage	Not Covered	-
Water Damage	Not Covered	-

REPLACEMENT PROCEDURE:

 

MUKUTA will replacve any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.

 

 

1. Claims

All claims to this warranty must be made through MUKUTA. and submitted to email sales@mukutariding.com . Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through MUKUTA within 25 Months of initial purchase.

 

 

NOTICE: MUKUTA will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

 

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

 

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

 

 

 

 

TERMS OF LIMITED WARRANTY:

 

This limited warranty is not meant to suggest or imply that the scooter cannot be broken or will last forever. It does mean that the scooter is covered subject to the terms of the limited warranty. This limited warranty is void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

 

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the MUKUTA scooter, is not covered.

 

All labor charges for warranty service are the responsibility of the scooter’s owner.

In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the scooter’s owner.
For warranty transportation costs, please contact us Email or WhatsApp.

During the duration of this limited warranty, Mukuta will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

 

 

This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

 

 

WARRANTY TERMS SPECIFIC TO E-SCOOTER

 

This warranty pertains to any of the essential electric scooter components that are found defective provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer’s instructions manual. Essential components include the scooter frame, electric motor, battery, display, and controller.

 

 

HOW TO MAKE A WARRANTY CLAIM

 

If you believe your MUKUTA has a warranty issue, your first point of contact should be your MUKUTA Online Store where you purchased your scooter. If you purchased directly from MUKUTA Online Store, please contact our customer service team for instructions on how to proceed: sales@mukutariding.com.

 

 

NOTICE:

Crashes,Accidents Or Water Damage Are Not Covered By The Warranty Policy.

The Warranty Only Covers Defects In Manufacturing, Not Damage From Crashes Or Water.

Battery damage caused by using a non-Mukuta charger does not support the warranty.